Question 1

How long does delivery take?

Accepted Answer

Most orders ship within 1–2 business days. Standard delivery takes 3–7 business days depending on your location and the supplying yard. Expedited options are available at checkout.

Question 2

Do you ship to all US states?

Accepted Answer

Yes. We ship to all 50 US states through our nationwide network of URG-certified recyclers. Shipping costs and transit times vary by distance from the supplying yard.

Question 3

Can I pick up my order instead of having it shipped?

Accepted Answer

Local pickup availability depends on the specific yard supplying your part. Contact the supplier directly through your order details page to arrange a pickup if offered.

Question 4

What happens if my part arrives damaged?

Accepted Answer

If a part arrives damaged in transit, contact us immediately with photos. We will work with the yard to arrange a replacement or full refund at no cost to you.

Question 5

How is my part packaged for shipping?

Accepted Answer

Each part is packaged by the supplying URG yard following best-practice guidelines for that part type — padded, boxed, and labelled with the correct handling instructions to prevent transit damage.

Question 6

Will I receive a tracking number?

Accepted Answer

Yes. Once the yard ships your order you will receive a shipping confirmation email with a tracking number so you can monitor your delivery in real time.

Question 7

How do I use the VIN search tool?

Accepted Answer

Enter your 17-character VIN in the search bar and select the part type you need. The system will automatically decode your vehicle's year, make, model, and trim to return compatible results.

Question 8

The part search returns no results — what should I do?

Accepted Answer

If you get no results, the part may not currently be in inventory — use the Special Order Request form to be notified when one becomes available.

Question 9

Which browsers are supported?

Accepted Answer

Auto Part Search works best on the latest versions of Chrome, Firefox, Safari, and Edge. If you experience display issues, please clear your browser cache or try a different browser.

Question 10

I found the wrong part in my search results — how do I report it?

Accepted Answer

Click the “Contact us” link to contact our support team with the listing URL.

Question 11

Can I search by OEM part number?

Accepted Answer

Yes. Enter the OEM or interchange part number directly into the search bar. The system will match it against our inventory and return exact and cross-referenced results.

Question 12

Do used parts come with a warranty?

Accepted Answer

Yes. The vast majority of parts sold through Auto Part Search include a standard warranty provided by the supplying URG-certified yard. Warranty terms are displayed on each listing before purchase.

Question 13

What is typically covered under warranty?

Accepted Answer

Warranties generally cover defects in the part itself and premature failure under normal use. They do not cover damage caused by improper installation, misuse or accidents after delivery.

Question 14

How long do warranties last?

Accepted Answer

Standard warranties range from 30 to 90 days. Many yards offer extended protection plans on high-value mechanical parts such as engines, transmissions, and transfer cases.

Question 15

How do I make a warranty claim?

Accepted Answer

Our suppliers manage their own warranty claims to provide you with expert-level service. Call the supplier directly with your claim details.

Question 16

Are electrical parts covered by warranty?

Accepted Answer

Electrical part warranty coverage varies by yard. Check the specific listing for warranty details before purchasing. Some yards exclude certain electronic modules from standard coverage.

Question 17

How do I contact the yard that has my part?

Accepted Answer

After placing an order you can send a message to the supplying yard directly through your order detail page. Pre-purchase, use the "Ask a Question" button on the part listing.

Question 18

Can I negotiate the price with the supplier?

Accepted Answer

Pricing is set by the individual yard. You may send them a message via the listing page to inquire, but price adjustments are at the yard's sole discretion.

Question 19

What if the supplier does not respond?

Accepted Answer

If a supplier has not responded within 2 business days, please contact our support team. We will follow up on your behalf and escalate if necessary.

Question 20

Can I request additional photos of a part?

Accepted Answer

Yes. Use the "Ask a Question" feature on the listing to request additional photos or information from the yard before purchasing.

Question 21

What is the return policy?

Accepted Answer

Most parts are eligible for return within 30 days of delivery provided the part is unused, in its original condition, and the return is initiated before the warranty period expires.

Question 22

How do I start a return?

Accepted Answer

Log into your account, go to your order history, and click "Return or Exchange". Follow the steps to generate a return label and ship the part back to the yard.

Question 23

How long does a refund take?

Accepted Answer

Once the yard confirms receipt and inspects the returned part, refunds are typically processed within 3–5 business days to your original payment method.

Question 24

Who pays for return shipping?

Accepted Answer

If the return is due to an error on our part or a warranty defect, return shipping is covered. For change-of-mind returns, the buyer is responsible for return shipping costs.

Question 25

Can I exchange a part instead of returning it?

Accepted Answer

Exchange availability depends on the yard's current inventory. Contact the supplier through your order page to discuss a direct exchange. Alternatively, return the part for a refund and place a new order.

Question 26

What shipping carriers do you use?

Accepted Answer

Parts are shipped by the individual yards using their preferred carriers, which commonly include UPS, FedEx, and freight carriers for large items. The carrier is displayed in your shipping confirmation.

Question 27

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on the part's weight, dimensions, and distance from the supplying yard to your delivery address. Free shipping promotions may apply.

Question 28

Do you ship internationally?

Accepted Answer

Currently, Auto Part Search ships within the United States only. International shipping is not available at this time.

Question 29

Can I ship to a different address than my billing address?

Accepted Answer

Yes. During checkout you can enter a separate shipping address. This is useful if you want parts delivered directly to a repair shop.

Question 30

What do I do if my shipment is lost?

Accepted Answer

Contact our support team with your order number and tracking information. We will open a trace with the carrier and, if the shipment is confirmed lost, arrange a replacement or full refund.

Question 31

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) as well as digital wallets. Payment is processed securely via Stripe.

Question 32

Is my payment information secure?

Accepted Answer

Yes. Auto Part Search does not store your card details. All transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor.

Question 33

Can I save a card for future orders?

Accepted Answer

Yes. Logged-in users can save payment methods to their account for faster checkout on future orders. Saved cards are stored securely by Stripe, not on our servers.

Question 34

Why was my payment declined?

Accepted Answer

Declines are usually due to incorrect card details, insufficient funds or your bank flagging an unusual transaction. Try re-entering your details or contact your bank. You can also try a different card.

Question 35

When is my card charged?

Accepted Answer

Your card is charged at the time you complete checkout. For special orders, you will be charged when the part is confirmed available and ready to ship.

Question 36

How do I know a part will fit my vehicle?

Accepted Answer

Use the Year/Make/Model filter or enter your VIN for the most accurate results. Listings also display interchange numbers — matching your OEM part number guarantees a direct fit.

Question 37

What is an interchange number?

Accepted Answer

An interchange number (Hollander number) identifies parts that are physically and functionally interchangeable across different vehicles and model years, even if they carry different OEM part numbers.

Question 38

Are used OEM parts as reliable as new aftermarket parts?

Accepted Answer

Yes, and often more so. Recycled OEM parts are the exact component your vehicle was built with, so fitment and material quality are guaranteed. Aftermarket parts can vary in quality and may require modification.

Question 39

Can I filter by engine size or transmission type?

Accepted Answer

Yes. The parts search includes filters for engine configuration, transmission type, and other vehicle-specific attributes so you can narrow results to your exact build.

Question 40

What if I'm unsure which part number I need?

Accepted Answer

Use the "Ask a Question" feature on the listing to describe your vehicle and the fault you are experiencing. The supplying yard's staff can advise on the correct part.

Question 41

How do I track my order?

Accepted Answer

Once your order ships you will receive an email with a tracking number. You can also view tracking status at any time by logging in and visiting your order history.

Question 42

My tracking shows "delivered" but I haven't received the part.

Accepted Answer

Check with neighbors and in secure locations around your property first. If the part is genuinely missing, contact our support team within 48 hours and we will open an investigation with the carrier.

Question 43

How long after ordering will my part ship?

Accepted Answer

Most yards process and ship orders within 1–2 business days. You will receive a shipping notification with a tracking number as soon as the label is created.

Question 44

Can I change my delivery address after ordering?

Accepted Answer

Address changes are only possible before the yard has shipped the part. Contact us immediately if you need to update your delivery address, and we will attempt to make the change with the yard.

Question 45

Where do I find my VIN?

Accepted Answer

Your VIN is located on the driver's side dashboard (visible through the windshield), on the driver's door jamb sticker, and on your vehicle registration and insurance documents.

Question 46

What information does a VIN decode?

Accepted Answer

A VIN decode reveals your vehicle's year, manufacturer, make, model, trim level, engine type, and production plant — everything needed to find perfectly matched OEM parts.

Question 47

My VIN search returns no results — why?

Accepted Answer

This can happen if your vehicle is older (pre-1980s), is a non-standard or specialty vehicle or if the VIN contains a typo. Try searching by Year/Make/Model instead.

Question 48

Is VIN search more accurate than Year/Make/Model search?

Accepted Answer

Yes. VIN search identifies your exact vehicle configuration including sub-model and production variants, reducing the chance of ordering a part that fits the model but not your specific build.

Question 49

Does Auto Part Search store my VIN?

Accepted Answer

Your VIN is used only to decode vehicle information for your search session. If you are logged in, your recent searches are saved to your account to make future searches faster.

Question 50

What does the part grade mean?

Accepted Answer

Part grades (A, B, C or equivalent scale) reflect the condition of a used part as assessed by the URG-certified yard. Grade A is excellent condition with minimal wear; lower grades indicate cosmetic or minor functional wear.

Question 51

Who grades the parts?

Accepted Answer

Parts are graded by trained staff at the supplying URG-member recycling yard according to standardised Automotive Recyclers Association (ARA) grading guidelines.

Question 52

Can I request a specific grade?

Accepted Answer

The grade is determined by the yard based on their inspection. You can filter search results by condition and contact the yard to confirm the specific grade before purchasing.

Question 53

Does a lower grade affect functionality?

Accepted Answer

Not necessarily. A lower grade typically reflects cosmetic issues (scratches, surface rust) rather than functional defects. Each listing describes the specific condition so you can make an informed decision.

Question 54

Are mileage figures verified?

Accepted Answer

Mileage is self-reported by the yard based on the donor vehicle's odometer at the time of dismantling. While yards strive for accuracy, mileage is provided as an estimate and is not independently verified.

Question 55

What is URG?

Accepted Answer

URG (United Recyclers Group) is one of the largest networks of independently-owned automotive recycling yards in North America. URG members follow strict quality, safety, and environmental standards.

Question 56

Why does Auto Part Search only source from URG members?

Accepted Answer

URG membership requires yards to meet rigorous certification standards for part quality, accurate grading, environmental compliance, and customer service — giving buyers confidence in every purchase.

Question 57

How many yards are in the URG network?

Accepted Answer

The URG network includes hundreds of certified member yards across the United States, providing broad geographic coverage and a vast combined inventory of OEM parts.

Question 58

Is buying recycled parts environmentally friendly?

Accepted Answer

Absolutely. Recycled OEM parts reduce the demand for new part manufacturing, lower carbon emissions, and keep reusable components out of landfills — making auto recycling one of the most sustainable industries in North America.

Question 59

How do I become a URG member yard?

Accepted Answer

Information about URG membership for automotive recyclers is available at the URG website. Membership requires meeting quality and operational standards and passing a certification review.

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