Thank you for shopping at Auto Part Search. Because we are a multi-vendor marketplace, returns and refunds are managed by the individual suppliers who sold and shipped your items.
By purchasing on this marketplace, you agree to abide by the terms of this Return & Refund Policy. If you do not agree with these terms, please do not purchase from this site.
1. Marketplace Return Policy
All purchases on Auto Part Search have a 90-day return window beginning on the date the item is delivered to the buyer. Each supplier maintains specific requirements for “change of mind” returns.
- Review Before Purchase: You are required to review the specific supplier’s return requirements-located on the product page or supplier profile-before completing your transaction. Supplier terms cannot shorten the marketplace’s 90-day return window.
- Return Authorization: Most suppliers require you to contact them for a Return Merchandise Authorization (RMA) before shipping an item back. Unauthorized returns may not be eligible for a refund.
2. The 90-Day Marketplace Return Guarantee
Regardless of a supplier’s individual “change of mind” policy, all items purchased on Auto Part Search are eligible for return within 90 days of delivery, subject to the applicable return requirements.
- Defective or “Not as Described” Items: If an item arrives damaged, is defective, or is significantly different from the listing description, the supplier must offer a return, replacement, or refund within 90 days of delivery.
- Standard Returns: For non-defective items (e.g., you changed your mind or ordered the wrong size), the marketplace’s 90-day return window and the individual supplier’s restocking fees will apply.
3. Refund Process & Timelines
Once a return is received and inspected by the supplier:
- Notification: We will do our best to notify you via email once the supplier confirms receipt and approval of your return.
- Processing: Approved refunds are processed back to your original method of payment.
- Timeline: Please allow 5-10 business days for the refund to reflect on your statement, depending on your financial institution.
4. Shipping Costs for Returns
- Defective Items: If an item is being returned under the 90-day return policy for a defect, the supplier is generally responsible for return shipping costs.
- Discretionary Returns: For “change of mind” returns, the buyer is typically responsible for return shipping costs and any applicable restocking fees, unless the supplier’s specific policy states otherwise.
5. Policy Updates
Shipping, warranty, and return policies may change from time to time to reflect marketplace updates or legal requirements. Please review these policies frequently. Your continued use of the site constitutes acceptance of the most current terms.
How to Initiate a Return
- Log into your Auto Part Search account.
- Go to “My Orders” and select the item you wish to return.
- Click “Contact Seller” or “Request Return” to notify the supplier.
- If a supplier does not respond within 2 business days or fails to honor the 90-day return policy, please contact support@autopartsearch.com.