APS

Return & Refund Policy

Thank you for shopping at Auto Part Search. Because we are a multi-vendor marketplace, returns and refunds are managed by the individual suppliers who sold and shipped your items.

By purchasing on this marketplace, you agree to abide by the terms of this Return & Refund Policy. If you do not agree with these terms, please do not purchase from this site.

1. Supplier-Specific Return Policies

Each supplier on our platform maintains their own return window (e.g., 14 days, 30 days) and specific requirements for "change of mind" returns.

  • Review Before Purchase: You are required to review the specific supplier's return policy located on the product page or supplier profile before completing your transaction.
  • Return Authorization: Most suppliers require you to contact them for a Return Merchandise Authorization (RMA) before shipping an item back. Unauthorized returns may not be eligible for a refund.

2. The 90-Day Marketplace Guarantee

Regardless of a supplier's individual "change of mind" policy, all items are backed by our Mandatory 90-Day Warranty.

  • Defective or "Not as Described" Items: If an item arrives damaged, is defective, or is significantly different from the listing description, the supplier must offer a return, replacement, or refund within 90 days of delivery.
  • Standard Returns: For non-defective items (e.g., you changed your mind or ordered the wrong size), the individual supplier's specific return window and restocking fees will apply.

3. Refund Process & Timelines

Once a return is received and inspected by the supplier:

  • Notification: We will do our best to notify you via email once the supplier confirms receipt and approval of your return.
  • Processing: Approved refunds are processed back to your original method of payment.
  • Timeline: Please allow 5-10 business days for the refund to reflect on your statement, depending on your financial institution.

4. Shipping Costs for Returns

  • Defective Items: If an item is being returned under the 90-day warranty for a defect, the supplier is generally responsible for return shipping costs.
  • Discretionary Returns: For "change of mind" returns, the buyer is typically responsible for return shipping costs and any applicable restocking fees, unless the supplier's specific policy states otherwise.

5. Policy Updates

Shipping, warranty, and return policies may change from time to time to reflect marketplace updates or legal requirements. Please review these policies frequently. Your continued use of the site constitutes acceptance of the most current terms.

How to Initiate a Return

  1. Log into your Auto Part Search account.
  2. Go to "My Orders" and select the item you wish to return.
  3. Click "Contact Seller" or "Request Return" to notify the supplier.
  4. If a supplier does not respond within (e.g., 2 business days) or fails to honor the 90-day warranty, please contact support@autopartsearch.com.