Who is United Recyclers Group, LLC (URG)?
A group of 330 Premium Quality auto recyclers that have together developed several programs for recyclers.
What is URGNet?
The database of combined URG recycling facility inventories in which your search is being made.
What does accreditation mean?
Based on ISO 9000 Standards they are the high quality Standards which URG facilities uphold in their businesses. There are 3 steps of the accreditation process, URG6000, URG7000, and URG8000. Each level further develops customer service, shipping standards, quality processes and safety standards that assure YOU the customer that the CORRECT PART will be shipped ON TIME and in the condition expected at the time of purchase.
Who do I contact if I have a problem with a part?
Call the facility that you purchased the part from. You'll find their phone number on the order confirmation you printed at the time you ordered the part, or the invoice/packing slip that came with the part.
How do I return a part?
Contact the location from which you purchased the part. The phone number is on the order confirmation you printed when ordering the part, or you will find it on the invoice/packing slip that came with the part. You must call the facility and request an RMA (Return Merchandise Authorization) number, and include that in the return shipment you send back to the facility.
What does a "graded part" mean?
Part grading is URG's way of quantifying the high level of quality in the product our partners provide. All parts are assigned an "A" or "B" designation depending on the mileage (If a mechanical part) of the vehicle it was removed from, or it's condition (If a body part).
What does an "A" or "B" part signify?
Definition of "A" and "B" grades:
On Sheet metal body parts:
Grading is based on any necessary repair time required to make the panel " Like New."
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A" grade parts have less than 1 unit of repair necessary.
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B" grade parts have less than 2 units of repair necessary.
An entire front end or rear body sheet metal assembly in "A" condition will have less than three units of repair necessary.
An entire front end or rear body sheet metal assembly that is "B" grade will have less than 6 units of total repair necessary on the entire assembly.
A "unit" is defined as damage not exceeding the surface area of a URG Damage Standard Card, or the equivalent of a common credit card in size.
On mechanical parts:
The grading is based on mileage.
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A" parts have less than 60,000 total miles, or if over 60,000 miles, cannot exceed 15,000 miles per model year of age.
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B" parts have more than 60,000 total miles on them and have exceeded 15,000 miles per model year of age. " B" parts cannot exceed 200,000 total miles regardless of age.
Parts not meeting the above quality standards will not be displayed on this website
What is an extended warranty?
Purchasing the extended warranty option will extend the standard 90 day part warranty to one year.
Who received my "request" information?
If the site prompted you to send an e-mail request, it was sent to all the facilities displaying data on this site. This function is used to address parts that do not carry interchange, or are not ordinarily inventoried.
How long will it take for me to receive an answer on my "request"?
Generally, it takes 24 hours to receive an answer on your request.
What is a 30-day "no hassle" warranty?
If you choose to return the part you purchased, you can do so with no questions asked within 30 days. The only stipulation to the 30 day "no hassle" warranty is that the part will not be accepted if there are obvious signs of tampering or negligence to the part and that the customer will pay the return freight costs.
Who pays the freight costs on parts that are returned?
The facility that the part was ordered from if the incorrect part was sent or not in the condition stated at the time of the sale, or failed with in the warranty period.. The customer pays the freight if the part was ordered incorrectly or was sent back as part of the 30 day "no hassle" warranty.
Should I call United Recyclers Group, LLC if I have questions about my part?
NO
If not, whom should I contact with questions about my part?
The facility that you purchased the part from. Refer to the phone number on the order confirmation or on the invoice/packing slip.
How can I check on the status of my part?
You can go to the site at any time and click on "Check Order Status" to view your order. When the recycling facility ships the part, they will enter the ship date and method there.
What if my part is damaged in shipping?
You must sign for the shipment as "received damaged". As the carrier is responsible for the part if you sign for it as DAMAGED. After signing for and receiving the damaged part, contact the recycler by phone to start the damage claim and part replacement process. They will instruct you on the procedure.
What information are you collecting and how are you collecting it?
We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the Web pages, newsletters, discussion lists and opt-in announcement lists owned and operated by UNITED RECYCLERS GROUP. The UNITED RECYCLERS GROUP Network includes all Web sites and certain other Internet media properties hyper linked from the UNITED RECYCLERS GROUP home page.
Click here to read the entire Privacy Policy
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